- Governing policy
These procedures relate to the Terms and Conditions of Enrolment and outline how the Institution manages students’ withdrawals from a course of study or enrolled subject(s).
These procedures are aligned with applicable Australian Government legislation including the Education Services for Overseas Students Act 2000 and the National Code of Practice for Providers of Education and Training of Overseas Students 2018 (National Code).
- Scope
These procedures apply to:
- students seeking to withdraw from their studies and discontinue their enrolment at the Institution;
- students seeking to withdraw from enrolled subject(s); and
- staff responsible for processing withdrawal requests.
These procedures do not apply to students seeking to temporarily pause their studies resuming later to resume their course (refer to the Leave of Absence Procedures).
- Procedures
Withdrawal from enrolment involves the four key processes outlined below and in Table 1.
3.1. Submit withdrawal request
Having accepted an offer of admission to a course or commenced study, students who wish to withdraw from their course or enrolled subject(s) must formally notify the Institution in writing.
Students intending to withdraw from a course are advised to consult with Student Services before submitting a withdrawal request as alternative options (such as a leave of absence) may be available. Students must consider the academic, financial and visa implications (where applicable) of withdrawing as outlined in the Refund of Fees Policy – Domestic Student and Refund of Fees Policy – International Student.
International students should also consider their student visa requirements and seek advice from the Department of Home Affairs (https://www.homeaffairs.gov.au/).
Students who discontinue their enrolment and later wish to return to study are required to reapply for admission.
3.2 Processing and outcome
For international students holding a student visa who withdraw from their course of study, the Institution will cancel the Confirmation of Enrolment (COE) through PRISMS. Students are advised to contact the Department of Home Affairs regarding their visa status.
3.3 Review of the outcome
Students may lodge a complaint regarding any academic or financial outcome arising from their withdrawal in accordance with the Complaints and Appeals Policy and Complaints and Appeals Procedures.
3.4 Recording and reporting
All withdrawal requests and outcomes are recorded in the Institution’s systems. Withdrawals for international students are reported through PRISMS in accordance with legislative obligations.
Table 1
| Process | Responsibilities | Timeframe |
| Step 1 Submit withdrawal request | ||
| Withdrawal from a course
1.1 Students considering withdrawing entirely from their course should consult Student Services to discuss other options (e.g. leave of absence) and other implications. 1.2 Requests to withdraw from a course submitted before census date (typically 5pm, Friday of week 3) do not incur academic or financial penalties. 1.3 Under 18 students withdrawing from a course are required to provide written consent from a parent or legal guardian. International students must also refer to the Under 18 Student Policy and Under 18 Student Procedures. Withdrawal from subjects Domestic students 1.4 Domestic students can withdraw from subjects before census date (typically 5pm, Friday of week 3) without academic or financial penalties. 1.5 Students are responsible for dropping subjects using the student management system, or they can complete the Drop a Subject Before Census Form. 1.6 Domestic students may withdraw from subjects after census date and up to the Academic Withdrawal Date (typically Friday 5pm of week 8, unless otherwise advised). If withdrawal occurs within this period, students will not incur academic penalties. However, they will not be eligible for a refund of fees. 1.7 Domestic students who withdraw from subjects after the Academic Withdrawal Date and no later than Friday, 5pm in Week 11, will incur academic penalties and will not be eligible for a refund of fees. International students 1.8 International students are required to maintain a full-time study load to ensure they are able to complete their course within the course duration outlined in the COE. Minimum load requirements are outlined in the Change of Study Load Procedures. 1.9 International students may drop a subject before the census date as long as it does not impact their full-time study load status, ensuring they finish their course within the duration specified by their COE. Students must complete the Drop a Subject Before Census Form. 1.10 International students are not permitted to withdraw from subjects if doing so would prevent them from completing their course within the duration outlined in their COE unless compassionate or compelling circumstances are demonstrated through appropriate documentary evidence in accordance with the Change of Study Load Procedures. 1.11 International students who are permitted to withdraw from subjects after Friday, 5pm in Week 3 on the basis of an outcome arising from the Change of Study Load Procedures are subject to the same academic and financial penalties outlined in clauses 1.2 and 1.3. All students 1.12 Academic penalties are applied in accordance with the Grading Policy. 1.13 Financial implications and refund details are outlined in the Refund of Fees Policy – Domestic Student and Refund of Fees Policy – International Student. How to apply 1.14 To submit a withdrawal request, students must complete the relevant forms as applicable below: a. Withdrawal from a Course Form to withdraw from a course. b. Drop a Subject Before Census Form to withdraw form a subject before census. Domestic students can also action a drop in subjects before the census date using the student management system c. Drop a Subject After Census Form to withdraw from a subject after census date. d. Refund Request Form where fees have been paid in advance e. The release request section of Withdrawal from a Course Form for international students withdrawing within the first six months of their principal course and seeking to transfer to another education provider in accordance with the Transfer Between Providers Policy and Release Request Procedures. f. An Exit with Alternative Award Form (where eligible) if a student wishes to withdraw from a course of study and be awarded an exit qualification in accordance with the Qualification Issuance Procedures. 1.15 International students on a student visa must be aware that withdrawal will result in the Institution notifying the Department of Home Affairs (DHA). The DHA may cancel a student visa within 28 days. Therefore, students are encouraged to contact the DHA to arrange an alternative visa within this timeframe. Students who do not arrange an alternative visa, are required to return to their home country.
|
Student | After the student signed the offer of acceptance or has commenced their study. |
| Step 2 Withdrawal processing and notification | ||
| 2.1 Student Services assesses the withdrawal request and determines the outcome.
2.2 Requests from an international student on a student visa may be rejected if insufficient evidence has been submitted. 2.3 Approved subject withdrawal requests are confirmed in writing within 10 working days. 2.4 Approved course withdrawal requests are confirmed in writing within 10 working days. Where a refund request is submitted through the Refund Request Form, Student Services creates a refund request and refers it to the Finance Department for approval and processing. The student is notified of the outcome of the refund request separately. 2.5 For international students, the notification includes advice to contact the DHA regarding the status of their student visa as their COE at the Institution will be cancelled. 2.6 If a request is rejected for either the withdrawal from a course or individual subject(s), a student is notified in writing within 10 working days, including reasons for the decision and information about how to submit a complaint. Following a rejection of a withdrawal request the student must maintain their enrolment with the Institution pending the outcome of any further appeal. 2.7 Any pre-census date approved withdrawals, and associated fee recalculations, are processed within Student Services. Any other refund requests related to subject and/or course withdrawals are subject to the Refund of Fees Policy – Domestic Student and Refund of Fees Policy – International Student. |
Student Services
Finance Department
Student Services |
Notification of outcome within 10 working days |
| Step 3 Review of the financial or academic outcome | ||
| 3.1 A student may lodge a complaint regarding financial or academic outcomes arising from withdrawal in accordance with the Complaints and Appeals Policy and Complaints and Appeals Procedures.
3.2 Student Services and the Finance Department are notified of the outcome of the complaint. 3.3 Where the decision is upheld, no further action is required from. 3.4 Where outcomes are amended, Student Services and/or the Finance Department implement the required changes. |
Student | As per timeframe in the Complaints and Appeals Policy |
| Step 4 Recording and reporting | ||
| 4.1 Student Services record the withdrawal from course or enrolled subject(s) request in the student management system.
4.2 Student Services records grades for withdrawn subject(s) in accordance with the Grading Policy. 4.3 Student Services reports the termination of a student’s studies to DHA through PRISMS using a Student Course Variation (SCV) and selecting the reporting option termination of student studies prior to completing the course and the reason type student notified cessation of studies which cancels the COE. which results in the COE being cancelled. 4.4 PRISMS reporting timeframes are within: a. 14 days for students under 18 years of age; or b. 31 days for students above 18 years of age. 4.5 Where a release request is approved, PRISMS reporting is completed in accordance with the Release Request Procedures. |
Student Services | COE reported within 14 days for students under 18 years of age
And COE reported within 31 days for students above 18 years of age |
- Records management
In accordance with Table 1, all withdrawal requests and outcomes are recorded in the Institution’s student management system. For international students, COE cancellations are reported through PRISMS, and withdrawal records are retained for a minimum period of two years in accordance with legislative requirements.
- Related documents
Complaints and Appeals Procedures
Change of Study Load Procedures
Grading Policy
Leave of Absence Procedures
Qualifications Issuance Procedures
Refund of Fees Policy – Domestic Student
Refund of Fees Policy – International Student
Release Request Procedures
Terms and Conditions of Enrolment
- Version history
| Summary of changes | Approval date | Approved by |
| 2 August 2019 | Academic Board | |
| 12 March 2021 | EMG | |
| 3 March 2023 | EMG | |
| · Under 18 students must provide parent/guardian consent to withdraw.
· Drop a Subject Before Census Form added. Domestic students can also action a drop in subjects before the census date using the student management system Domestic students · Can withdraw from subjects before census without penalty. Responsible for withdrawing via the system or approved form. · After census to Academic Withdrawal Date (typically Week 8): no academic penalty, but no fee refund. · After Academic Withdrawal Date to Week 11: academic penalty applies and no refund. International students · Must maintain a full-time study load and complete within COE duration. · Must consult Student Services before withdrawing. · Can withdraw before census only if full-time load is maintained (form required). · Post-census withdrawal only permitted under compassionate/compelling circumstances via Change of Study Load Procedures. · Where approved, standard academic and financial penalties apply. |
18 May 2026 | EMG |


