1. Governing policy
These procedures relate to the International Representative Policy (“policy”).
They describe how staff will enact the policy and the steps taken to train an international representative (“representative”) of the institution so that they are equipped to provide accurate information to international students that are recruited by the representative.
These procedures apply to staff involved in the training of representatives appointed by the institution.
These procedures set out the four key processes involved in the training of representatives as per Table 1 below:
1. Training package – new representatives
2. Use of marketing materials – new representatives
3. Regular updates and annual visits – all representatives
4. Recording training and visits
|1. Training program – new representatives|
|2. Usage of marketing materials – new representatives|
|3. Regular updates and annual visits – all representatives|
|4. Recording training and visits|
4. Roles and responsibilities
The Senior Vice President Domestic and International Development is responsible for overseeing representative training practices and responsibilities of Country Managers in accordance with these procedures.
Country Managers are responsible for providing training and conducting site visits with representatives.
5. Compliance and monitoring
These procedures are written in accordance with Standard 4 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018 and Higher Education Standards Framework 2021.
6. Records management
As detailed in Table 1 above, all training and representative visits are recorded in the institution’s database.
7. Related and superseded documents
- International Representative Policy
- Monitoring Representatives and Agreement Renewal Procedures
- Representative Agreement Termination Procedures
Approved by Board of Directors on 7 December 2020